43 CRM tools ranked by privacy
SugarCRM leads the CRM category with 80/100 (grade B); the lowest score is Freshcaller at 25/100. The category averages 57/100 — 4 points below the cross-category average — and 49% of crm tools fire third-party trackers before consent. 1 of 43 earn an A or B grade.
CRM privacy: frequently asked questions
Which crm tool has the best privacy score?
SugarCRM currently has the highest privacy score in the CRM category: 80/100 (grade B), based on an automated scan of pre-consent tracking, cookie consent behaviour, security headers, privacy policy, and accessibility.
How private are crm tools on average?
The 43 CRM tools we scanned average 57/100, 4 points below the all-category average of 61/100. 49% fire third-party trackers before user consent.
How are these crm privacy rankings calculated?
Each tool's website is scanned with a headless browser. We measure pre-consent tracking requests, whether a Reject All button exists and works, HTTP security headers, privacy policy quality, CCPA/GPC signals, and WCAG accessibility, weighted into a 0-100 score. Scores are technical assessments, not legal certifications.