46 Communication tools ranked by privacy
Intercom leads the Communication category with 86/100 (grade B); the lowest score is Loom at 30/100. The category averages 60/100 — 1 points below the cross-category average — and 35% of communication tools fire third-party trackers before consent. 6 of 46 earn an A or B grade.
Communication privacy: frequently asked questions
Which communication tool has the best privacy score?
Intercom currently has the highest privacy score in the Communication category: 86/100 (grade B), based on an automated scan of pre-consent tracking, cookie consent behaviour, security headers, privacy policy, and accessibility.
How private are communication tools on average?
The 46 Communication tools we scanned average 60/100, 1 points below the all-category average of 61/100. 35% fire third-party trackers before user consent.
How are these communication privacy rankings calculated?
Each tool's website is scanned with a headless browser. We measure pre-consent tracking requests, whether a Reject All button exists and works, HTTP security headers, privacy policy quality, CCPA/GPC signals, and WCAG accessibility, weighted into a 0-100 score. Scores are technical assessments, not legal certifications.