Is LiveChat GDPR Compliant?
LiveChat privacy and compliance overview. Last scanned: 1 months ago.
LiveChat scored 34/100 (grade F), indicating significant privacy issues. Key issues found: 4 tracking requests detected before consent. Tracking requests detected but no consent banner found. This is an automated technical assessment, not a legal compliance certification.
34/100
Privacy and compliance score
Scanned June 8, 2026 in fetch mode.
Pre-consent tracking
0/234 tracking requests detected before consent.
Cookie consent banner
0/12Tracking requests detected but no consent banner found.
CCPA / CPRA disclosures
0/8No CCPA/CPRA opt-out signals detected. CCPA/CPRA compliance requires more than disclosures. This score reflects observable signals only, not legal compliance.
Security headers
3/103 security headers missing: Content-Security-Policy, X-Content-Type-Options: nosniff, X-Frame-Options (or CSP frame-ancestors).
Privacy policy
6/10Privacy policy found but may be incomplete or outdated.
DPA and sub-processor list
3/7No DPA or sub-processor list found.
Accessibility (WCAG 2.x AA)
7/15Accessibility scan unavailable in fetch mode.
AI training stance
5/5No AI training disclosure found.
COPPA signal
5/5No COPPA language detected.
Hosting region disclosure
5/5Data hosting region disclosed in privacy policy.
How does LiveChat compare on privacy?
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The following is based on LiveChat's public documentation. ComplianceCheckup has not independently audited these claims.
Frequently asked questions about LiveChat compliance
Is LiveChat GDPR compliant?
LiveChat received a privacy grade of F (34/100) in our automated scan. 4 tracking requests detected before consent. Tracking requests detected but no consent banner found. For a complete GDPR assessment, consult a qualified privacy professional.
Does LiveChat offer a Data Processing Agreement (DPA)?
No DPA link was found in our directory for LiveChat. Check their legal or trust center page, or contact their sales team to request a DPA under GDPR Article 28.
Is LiveChat SOC 2 certified?
LiveChat holds a SOC 2 Type II certification.
What pre-consent tracking did we find on LiveChat?
4 tracking requests detected before consent. Pre-consent tracking means scripts or cookies run before users accept or decline the cookie banner, which may violate GDPR Article 5(1)(a). ComplianceCheckup detected this via an automated headless browser scan.
What are LiveChat's biggest privacy risks?
Based on our automated scan, the top areas of concern are: Pre-consent tracking, Cookie consent banner, CCPA / CPRA disclosures. 4 tracking requests detected before consent. These findings are automated and may not capture all risks.
How does LiveChat handle CCPA?
No CCPA/CPRA opt-out signals detected. CCPA/CPRA compliance requires more than disclosures. This score reflects observable signals only, not legal compliance. CCPA requires businesses handling California residents' data to disclose data practices, honor opt-out requests, and support the Global Privacy Control (GPC) signal. Our scan checks for GPC support and CCPA-relevant cookie disclosures.
Not legal advice. The scan grade is an automated technical assessment and does not constitute legal or compliance advice. Self-reported claims have not been independently verified. Results may contain false positives or miss issues that cannot be detected programmatically. Consult a qualified attorney or compliance professional for your specific situation.