Is Freshservice GDPR Compliant?
Freshservice privacy and compliance overview. Last scanned: 2 months ago.
Freshservice scored 33/100 (grade F), indicating significant privacy issues. Key issues found: 1 tracking request detected before consent. Tracking requests detected but no consent banner found. This is an automated technical assessment, not a legal compliance certification.
33/100
Privacy and compliance score
Scanned May 20, 2026 in fetch mode.
Pre-consent tracking
0/231 tracking request detected before consent.
Cookie consent banner
0/12Tracking requests detected but no consent banner found.
CCPA / CPRA disclosures
0/8No CCPA/CPRA opt-out signals detected. CCPA/CPRA compliance requires more than disclosures. This score reflects observable signals only, not legal compliance.
Security headers
5/102 security headers missing: Content-Security-Policy, X-Content-Type-Options: nosniff.
Privacy policy
3/10Privacy policy found but may be incomplete or outdated.
DPA and sub-processor list
3/7No DPA or sub-processor list found.
Accessibility (WCAG 2.x AA)
7/15Accessibility scan unavailable in fetch mode.
AI training stance
5/5No AI training disclosure found.
Hosting region disclosure
5/5No data hosting region disclosure found.
COPPA signal
5/5No COPPA language detected.
How does Freshservice compare on privacy?
Top-ranked Customer Support tools:
See all 36 Customer Support tools ranked →Does Freshservice self-report SOC 2, HIPAA, or PCI compliance?
The following is based on Freshservice's public documentation. ComplianceCheckup has not independently audited these claims.
Frequently asked questions about Freshservice compliance
Is Freshservice GDPR compliant?
Freshservice received a privacy grade of F (33/100) in our automated scan. 1 tracking request detected before consent. Tracking requests detected but no consent banner found. For a complete GDPR assessment, consult a qualified privacy professional.
Does Freshservice offer a Data Processing Agreement (DPA)?
Yes. Freshservice provides a DPA linked in the Legal documents section above. Review it carefully and sign before transferring personal data.
Is Freshservice SOC 2 certified?
Freshservice holds a SOC 2 Type II certification.
What pre-consent tracking did we find on Freshservice?
1 tracking request detected before consent. Pre-consent tracking means scripts or cookies run before users accept or decline the cookie banner, which may violate GDPR Article 5(1)(a). ComplianceCheckup detected this via an automated headless browser scan.
What are Freshservice's biggest privacy risks?
Based on our automated scan, the top areas of concern are: Pre-consent tracking, Cookie consent banner, CCPA / CPRA disclosures. 1 tracking request detected before consent. These findings are automated and may not capture all risks.
How does Freshservice handle CCPA?
No CCPA/CPRA opt-out signals detected. CCPA/CPRA compliance requires more than disclosures. This score reflects observable signals only, not legal compliance. CCPA requires businesses handling California residents' data to disclose data practices, honor opt-out requests, and support the Global Privacy Control (GPC) signal. Our scan checks for GPC support and CCPA-relevant cookie disclosures.
Not legal advice. The scan grade is an automated technical assessment and does not constitute legal or compliance advice. Self-reported claims have not been independently verified. Results may contain false positives or miss issues that cannot be detected programmatically. Consult a qualified attorney or compliance professional for your specific situation.