Is Zendesk GDPR Compliant?
Zendesk privacy and compliance overview. Last scanned: 2 months ago.
Zendesk scored 84/100 (grade B), with 6 passing signal(s) and 2 area(s) needing attention. Top area to address: CCPA/CPRA partial: CCPA/CPRA language in privacy policy. CCPA/CPRA compliance requires more than disclosures. This score reflects observable signals only, not legal compliance. This is an automated technical assessment, not a legal compliance certification.
84/100
Privacy and compliance score
Scanned May 14, 2026 in fetch mode.
CCPA / CPRA disclosures
3/8CCPA/CPRA partial: CCPA/CPRA language in privacy policy. CCPA/CPRA compliance requires more than disclosures. This score reflects observable signals only, not legal compliance.
Security headers
7/101 security header missing: Strict-Transport-Security (max-age >= 31536000).
Cookie consent banner
12/12No tracking detected: consent banner not required.
Accessibility (WCAG 2.x AA)
7/15Accessibility scan unavailable in fetch mode.
Pre-consent tracking
23/23No third-party trackers detected before consent.
Privacy policy
10/10Privacy policy found, substantial, recently updated, and covers user rights.
DPA and sub-processor list
7/7DPA reference and sub-processor list both found.
AI training stance
5/5AI training opt-out disclosure found in privacy policy.
Hosting region disclosure
5/5Data hosting region disclosed in privacy policy.
COPPA signal
5/5COPPA language detected in privacy policy.
How does Zendesk compare on privacy?
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The following is based on Zendesk's public documentation. ComplianceCheckup has not independently audited these claims.
Frequently asked questions about Zendesk compliance
Is Zendesk GDPR compliant?
Zendesk received a privacy grade of B (84/100) in our automated scan. For a complete GDPR assessment, consult a qualified privacy professional.
Does Zendesk offer a Data Processing Agreement (DPA)?
Yes. Zendesk provides a DPA linked in the Legal documents section above. Review it carefully and sign before transferring personal data.
Is Zendesk SOC 2 certified?
Zendesk holds a SOC 2 Type II certification.
What does the Zendesk privacy grade mean?
The grade of B reflects an automated technical scan covering pre-consent tracking, cookie banner quality, CCPA signals, accessibility, security headers, and privacy policy quality. Zendesk scored 84/100. It is not a legal compliance certification. See the methodology page for the full scoring rubric.
How does Zendesk handle CCPA?
CCPA/CPRA partial: CCPA/CPRA language in privacy policy. CCPA/CPRA compliance requires more than disclosures. This score reflects observable signals only, not legal compliance. CCPA requires businesses handling California residents' data to disclose data practices, honor opt-out requests, and support the Global Privacy Control (GPC) signal. Our scan checks for GPC support and CCPA-relevant cookie disclosures.
Not legal advice. The scan grade is an automated technical assessment and does not constitute legal or compliance advice. Self-reported claims have not been independently verified. Results may contain false positives or miss issues that cannot be detected programmatically. Consult a qualified attorney or compliance professional for your specific situation.