Is Kustomer GDPR Compliant?
Kustomer privacy and compliance overview. Last scanned: 2 months ago.
Kustomer scored 83/100 (grade B), with 3 passing signal(s) and 2 area(s) needing attention. Top area to address: CCPA/CPRA partial: CCPA/CPRA language in privacy policy. CCPA/CPRA compliance requires more than disclosures. This score reflects observable signals only, not legal compliance. This is an automated technical assessment, not a legal compliance certification.
83/100
Privacy and compliance score
Scanned May 14, 2026 in fetch mode.
CCPA / CPRA disclosures
3/8CCPA/CPRA partial: CCPA/CPRA language in privacy policy. CCPA/CPRA compliance requires more than disclosures. This score reflects observable signals only, not legal compliance.
Privacy policy
6/10Privacy policy found but may be incomplete or outdated.
Cookie consent banner
12/12No tracking detected: consent banner not required.
Accessibility (WCAG 2.x AA)
7/15Accessibility scan unavailable in fetch mode.
AI training stance
5/5No AI training disclosure found.
Hosting region disclosure
5/5No data hosting region disclosure found.
COPPA signal
5/5No COPPA language detected.
Pre-consent tracking
23/23No third-party trackers detected before consent.
Security headers
10/10All four security headers present.
DPA and sub-processor list
7/7DPA reference and sub-processor list both found.
How does Kustomer compare on privacy?
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See all 36 Customer Support tools ranked →Does Kustomer self-report SOC 2, HIPAA, or PCI compliance?
The following is based on Kustomer's public documentation. ComplianceCheckup has not independently audited these claims.
Frequently asked questions about Kustomer compliance
Is Kustomer GDPR compliant?
Kustomer received a privacy grade of B (83/100) in our automated scan. For a complete GDPR assessment, consult a qualified privacy professional.
Does Kustomer offer a Data Processing Agreement (DPA)?
Yes. Kustomer provides a DPA linked in the Legal documents section above. Review it carefully and sign before transferring personal data.
Is Kustomer SOC 2 certified?
Kustomer holds a SOC 2 Type II certification.
What does the Kustomer privacy grade mean?
The grade of B reflects an automated technical scan covering pre-consent tracking, cookie banner quality, CCPA signals, accessibility, security headers, and privacy policy quality. Kustomer scored 83/100. It is not a legal compliance certification. See the methodology page for the full scoring rubric.
How does Kustomer handle CCPA?
CCPA/CPRA partial: CCPA/CPRA language in privacy policy. CCPA/CPRA compliance requires more than disclosures. This score reflects observable signals only, not legal compliance. CCPA requires businesses handling California residents' data to disclose data practices, honor opt-out requests, and support the Global Privacy Control (GPC) signal. Our scan checks for GPC support and CCPA-relevant cookie disclosures.
Not legal advice. The scan grade is an automated technical assessment and does not constitute legal or compliance advice. Self-reported claims have not been independently verified. Results may contain false positives or miss issues that cannot be detected programmatically. Consult a qualified attorney or compliance professional for your specific situation.