Is Hotjar GDPR Compliant?
Hotjar privacy and compliance overview. Last scanned: 1 months ago.
Hotjar scored 40/100 (grade F), indicating significant privacy issues. Key issues found: 2 tracking requests detected before consent. Tracking requests detected but no consent banner found. This is an automated technical assessment, not a legal compliance certification.
40/100
Privacy and compliance score
Scanned May 29, 2026 in fetch mode.
Pre-consent tracking
0/232 tracking requests detected before consent.
Cookie consent banner
0/12Tracking requests detected but no consent banner found.
Security headers
0/104 security headers missing: Strict-Transport-Security (max-age >= 31536000), Content-Security-Policy, X-Content-Type-Options: nosniff, X-Frame-Options (or CSP frame-ancestors).
CCPA / CPRA disclosures
3/8CCPA/CPRA partial: CCPA/CPRA language in privacy policy. CCPA/CPRA compliance requires more than disclosures. This score reflects observable signals only, not legal compliance.
Privacy policy
8/10Privacy policy found but may be incomplete or outdated.
Accessibility (WCAG 2.x AA)
7/15Accessibility scan unavailable in fetch mode.
DPA and sub-processor list
7/7DPA reference and sub-processor list both found.
AI training stance
5/5AI training opt-out disclosure found in privacy policy.
Hosting region disclosure
5/5Data hosting region disclosed in privacy policy.
COPPA signal
5/5COPPA language detected in privacy policy.
How does Hotjar compare on privacy?
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The following is based on Hotjar's public documentation. ComplianceCheckup has not independently audited these claims.
Frequently asked questions about Hotjar compliance
Is Hotjar GDPR compliant?
Hotjar received a privacy grade of F (40/100) in our automated scan. 2 tracking requests detected before consent. Tracking requests detected but no consent banner found. For a complete GDPR assessment, consult a qualified privacy professional.
Does Hotjar offer a Data Processing Agreement (DPA)?
Yes. Hotjar provides a DPA linked in the Legal documents section above. Review it carefully and sign before transferring personal data.
Is Hotjar SOC 2 certified?
Hotjar holds a SOC 2 Type II certification.
What pre-consent tracking did we find on Hotjar?
2 tracking requests detected before consent. Pre-consent tracking means scripts or cookies run before users accept or decline the cookie banner, which may violate GDPR Article 5(1)(a). ComplianceCheckup detected this via an automated headless browser scan.
What are Hotjar's biggest privacy risks?
Based on our automated scan, the top areas of concern are: Pre-consent tracking, Cookie consent banner, CCPA / CPRA disclosures. 2 tracking requests detected before consent. These findings are automated and may not capture all risks.
How does Hotjar handle CCPA?
CCPA/CPRA partial: CCPA/CPRA language in privacy policy. CCPA/CPRA compliance requires more than disclosures. This score reflects observable signals only, not legal compliance. CCPA requires businesses handling California residents' data to disclose data practices, honor opt-out requests, and support the Global Privacy Control (GPC) signal. Our scan checks for GPC support and CCPA-relevant cookie disclosures.
Not legal advice. The scan grade is an automated technical assessment and does not constitute legal or compliance advice. Self-reported claims have not been independently verified. Results may contain false positives or miss issues that cannot be detected programmatically. Consult a qualified attorney or compliance professional for your specific situation.